For over 15 years, Window Hero has specialized in delivering professional exterior window cleaning, power washing, gutter cleaning, and gutter guard installation services with exceptional customer service. We have fine-tuned a solution-based cleaning process that gently and safely transforms outdoor areas using the correct pressure and the proper equipment to ensure our customers’ homes are meticulously cleaned with no risk of damage to their property. Our customers are high-end residential or commercial property owners who take pride in maintaining their spaces and they trust us to help keep their property looking its best!
Our commitment to customer service begins with the first interaction where we prioritize gaining a full understanding of each customers’ specific needs and unique building features before we ever begin a cleaning or installation process. Then, we get a chance to impress with our proven safe, effective cleaning processes. From our commercial-grade cleaning equipment to employing technicians that are fully trained and fully insured to offering a 100% Satisfaction Guarantee on our work, every job and interaction should delight our customers.
Throughout our years of experience, we have learned that keeping customers at the center of everything we do not only makes for happy customers but also makes for happy Owners who enjoy repeat business. To support our Owners in delivering an exceptional customer experience, we have a customer support team in place at a centralized call center that handles scheduling, customer questions, and lead generation. That frees up our Owners to focus on doing great work onsite and growing their business.
Window Hero is backed by Homefront Brands, a Power House Platform operating 550+ Locations, spanning 44 states and 2 countries.
Our Core Values:
Window Hero was built on a foundation of customer service and our Core Values reflect that. To be successful, each Franchise Owner should embrace and embody our C.A.R.E.S. approach:
Owner/Territory Details:
Number of Franchise Owners: 33
Number of territories currently operating: 57
Number of territories currently sold but not open: 3
Number of founder owned territories: 1
Company Owned Units: 0
Registration Details:
States available: All FTC non-registration states and CA, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, NE, NY, NC, ND, RI, SC, SD, TX, UT, VA, WI
States NOT available: HI
States filed and pending:
Canada Franchises: No
International Franchises: No
Franchise Fee: $54,900
Royalty: 7%
Ad Brand Fund: 2%
Item 19: Yes
Average Number of Employees: 1 for Owner Operator, 2 for Executive Model
Visa Candidates: Yes
Passive Ownership: Yes | See Owners Daily Activity section for more info
Home-Based: Yes
B2B: Yes
Master Franchise Opportunities: No
Veteran Discount: Yes | $5,000 off the initial franchise fee
Lease Negotiation Assistance: N/A
Recruiting Assistance: Yes
Cooperative Advertising: No
Training: Window Hero offers initial training that includes time both in the 13 Hours of online Learning Management, which is available 24/7 for franchisees and their teams in perpetuity, before attending 3 full days of in-person training at the Home Office.
Team leadership
Accountability reporting
Problem solving
Project management
Operations management
Time management
Effective communication