2010
85
$128,200
$44,900
$195,500
No
Seize Your Share of the $4 Billion Electronic Device Repair Industry with Digital Doc!
The modern American economy is built on digital devices—smartphones, tablets, laptops, and more. When these devices break, users need fast, reliable, and expert repair services. That's where Digital Doc comes, offering a robust, proven, and recession-resistant business model focused on being the one-stop solution for all personal electronic device needs.
As a Digital Doc franchisee, you position yourself at the forefront of this essential and rapidly expanding market. We go beyond simple screen repairs, offering a comprehensive suite of services including cell phone, smartphone, tablet, laptop, and desktop computer repair, along with device sales, restoration, and customer education. This holistic approach ensures multiple revenue streams and establishes your location as the trusted "digital solutions provider" in your local community, giving you a competitive edge over smaller, independent repair shops.
Leveraging a simple, proven franchise formula—centered on complete owner and expert technician training, unwavering corporate support, fair pricing, and an unrelenting focus on client service—Digital Doc offers a high-growth opportunity backed by a system designed for stability and scalability in the massive US market.
Booming, Recession-Resistant Industry: Electronic devices are indispensable. When they break, they are replaced or repaired, ensuring constant demand. The need for specialized, multi-device repair expertise continues to grow as technology becomes more complex.
Diverse Revenue Streams: Profit from device repair services, certified pre-owned device sales, trade-in programs, and accessory sales. This diversification minimizes risk and maximizes per-customer value.
Strong Parent Company and System: While operating under the recognized Digital Doc brand, you benefit from the infrastructure, purchasing power, and market knowledge of a strong corporate entity (historically owned by Highland Ventures Ltd. and subsequently acquired by CPR Cell Phone Repair).
Comprehensive Training & Support: No prior technical expertise is required! Our program is designed to train you on expert business operations and equip your technicians with the skills needed to provide top-tier, quality repairs.
Protected Territory: Digital Doc is committed to setting its franchisees up for success, historically offering territorial protections to ensure you can build your business without internal competition.
Established Year: 2010
Founders: David Wilson and Melinda Wilson
Ownership: Privately held by the Wilson family
Franchise Units: Approximately 85 locations across the United States
Industry Category: Tech Repair and Electronics Services
Brand Journey & Company History:
Digital Doc began as a small, family-owned electronics repair business with a focus on providing fast, reliable, and affordable repair services for smartphones, tablets, laptops, and desktops. Over the years, the company expanded its offerings to include repair of gaming consoles, wearables, and other tech devices, establishing a reputation for quality and trustworthiness.
Recognizing the growing demand for electronics repair services, Digital Doc launched its franchise program in the mid-2010s to replicate its proven business model across the country. The brand emphasizes hands-on training, customer service excellence, and the use of advanced diagnostic tools to ensure high repair success rates.
Market Presence in the USA:
Digital Doc has built a strong footprint in urban and suburban areas across the United States, focusing on high-traffic retail locations. The franchise is known for attracting repeat business through customer loyalty programs, fast turnaround times, and professional service.
Industry Positioning:
Positioned as a trusted, reliable, and customer-centric electronics repair franchise, Digital Doc operates in the growing tech repair market. The brand competes with both local independent repair shops and large electronics retailers by offering a combination of personalized service, affordability, and technical expertise.
Key Highlights:
Over a decade of experience in electronics repair
Strong brand reputation and customer trust
Proven franchise model with ongoing support
Rapidly expanding network of locations across the USA
Focused on technology, quality service, and customer satisfaction
Digital Doc provides comprehensive support to ensure franchisees are equipped for success, regardless of their technical background.
Pre-Launch & Site Selection: Our Real Estate department provides expert guidance on site selection (targeting high-visibility retail strip centers, typically 1,000 – 1,200 sq. ft.) and lease negotiation, leveraging years of commercial real estate experience to secure optimal terms.
Initial Training (Academic & On-the-Job): Franchisees and their lead technicians receive extensive, multi-phase initial training. This historically included a robust program spanning over 190 hours, divided between in-depth classroom learning at corporate headquarters and practical, on-the-job training at your own location during the opening phase. This covers technical repair, business management, POS operation, and customer service.
Operational Support: Franchisees gain access to proprietary Point-of-Sale (POS) and operational technologies, streamlining day-to-day management. Ongoing support is provided for implementation of effective hiring strategies and personnel management.
Supply Chain & Inventory: Franchisees leverage the purchasing power and exclusive vendor relationships of the corporate entity to gain deep discounts on quality parts. Priority order fulfillment and weekly insight into parts availability and pricing ensure efficient operations.
Marketing & SEO Support: An in-house marketing team provides sustained support, including assistance with your store opening and ongoing local marketing efforts. This includes professionally developed social media content, SEO optimization guidance for local visibility, and print materials for effective B2B sales outreach.
Ongoing Support: Continuous support is provided through corporate consultation, access to a franchisee network, refresher training, and updates on the latest device repair techniques and industry trends.
The ideal Digital Doc franchisee is a driven, customer-focused, and coachable entrepreneur. You do not need to be a repair technician, but you should possess the following characteristics:
Business Acumen: A strong desire to lead and manage a team, with an aptitude for local business development and community engagement (B2B sales efforts).
Passion & Drive: A commitment to the brand's core values of expert service, fair pricing, and customer satisfaction. A "work hard/play hard" mentality is a plus.
Delegation Skills: Successful candidates are often good delegators who enjoy mentoring and developing a team of certified, young technicians.
Financial Capability: Must meet the minimum liquid capital and net worth requirements to secure financing and cover the initial investment comfortably.
Ownership Style: The model is suited for both semi-absentee/passive ownership (with a strong manager) or owner-operator candidates looking for a hands-on business.
Location Preference: Driven by local market opportunity, seeking high-traffic, visible retail strip center locations in areas with a strong surrounding population (historically, a territory size of approximately 40,000 population or a 3-mile radius).
Note: The following figures are based on historical Franchise Disclosure Documents (FDDs) and are subject to change. Consult the most current FDD for precise financial information.
