Support Training

Site Selection Assistance: N/A
Lease Negotiation Assistance: N/A
Recruiting Assistance: Yes

Initial Training

• 1 week of initial training at headquarters
• 30-60 days after signing, owners will be assigned 16 weeks of virtual training (5 hours per week)
• 2 Days of in-field training onsite before opening
• VP of Training: 30 hours of in-field and additional training in the classroom/virtually
• 3rd party training vendor used to complete while franchisee is gathering materials and preparing for location to open
• Week-to-week progression and schedule for training

On-Going Support

• VP of Training will continue with ongoing support
• Centralized help desk ticketing system in headquarters
• Intranet platform - My Foundation - includes all materials and training videos for franchisees
• Weekly and monthly newsletters sent out by Smash My Trash
• On-field consultant available for consultation directly with franchisees
• Truck support team based out of Indiana to provide support to technicians employed by franchisees
• Online parts store has available truck and machine parts for purchase as needed
• Dedicated sales training course for new sales people
• Weekly "open forum office house" call for all franchisees hosted by corporate team leader
• National franchise counsel - team of franchisees nominated by franchisees and the NFC. This team represents the different regions of the country and are responsible for any direct consultant needed between franchisee and corporate
• National Account Team - 2 full-time support members that work directly with franchisees
• Truck support hotline for emergency issues and expedited support
• Vendor relationships offered to franchisees to assist in finding truck and equipment technicians
• Annual national conference and bi-annual regional meetings

Marketing Strategies

The primary method of marketing is hand-to-hand and door-to-door sales. This is a highly targeted strategy that focuses on prospects.

• Supplemental print materials, mailers, and industry conference attendance

Marketing support of all materials will be provided at conferences.

Digital webpages for each franchise location

Brand standards, materials, and customize marketing materials can be provided by corporate team.

Campaigns through Google Reviews

Annual customer satisfaction survey

• Annual Net Promoter Score survey

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