2004
12
$100,025
$49,000
$124,850
No
Cinch I.T. is a leading managed IT services franchise that offers comprehensive, cost-effective technology solutions to small and medium-sized businesses across the United States. Established in 2004 and franchising since 2019, Cinch I.T. has rapidly expanded its footprint, becoming one of the nation's fastest-growing IT support franchises.
The franchise provides a range of services, including remote and on-site computer support, cybersecurity, data backup, and network management. With a commitment to delivering the fastest and friendliest IT services, Cinch I.T. has built a reputation for reliability and customer satisfaction.
Proven Business Model: Cinch I.T. offers a scalable and replicable business model with a focus on recurring revenue streams.
Comprehensive Training and Support: Franchisees receive extensive training and ongoing support to ensure business success.
Growing Market Demand: With increasing reliance on technology, businesses seek outsourced IT support, creating a robust market for Cinch I.T.'s services.
Established Brand Recognition: As a recognized leader in the IT services industry, Cinch I.T. benefits from strong brand awareness and customer trust.
Established: 2004
Franchising Since: 2019
Corporate Headquarters: 27 W. Mountain St., Worcester, MA 01606
Franchisor Entity: Cinch Franchise, LLC
Founder & President: Richard “Rick” Porter
Industry: Managed IT Services
Franchise Locations: 12 (as of 2024)
Cinch I.T. began as a solo venture in a modest 10×10 office in Worcester, Massachusetts. Founded by Rick Porter, a U.S. Army Ranger veteran, the company focused on providing fast, reliable, and affordable IT solutions to small and medium-sized businesses. Recognizing the fragmented nature of the IT services industry, with numerous independent providers and a lack of cohesive service models, Cinch I.T. aimed to fill this gap by offering comprehensive managed IT services under a unified brand.
Since its inception, Cinch I.T. has experienced significant growth, expanding its operations and earning accolades such as being named one of Inc. 5000’s Fastest Growing Private Companies. In 2019, the company began franchising to extend its proven business model nationwide. As of 2024, Cinch I.T. operates 12 franchise locations across the United States, providing managed IT services, cybersecurity solutions, and strategic technology consulting to businesses in over 34 states.
Under Rick Porter's leadership, Cinch I.T. has built a reputation for delivering enterprise-level IT support with a personal touch, emphasizing customer relationships and rapid response times. The company's commitment to excellence is reflected in its comprehensive training programs, robust support systems, and a franchise model designed to empower entrepreneurs to succeed in the growing managed IT services industry.
Cinch I.T. provides a comprehensive support and training program designed to ensure that franchisees succeed in the competitive IT services industry. The system combines pre-launch, operational, marketing, technical, and ongoing guidance.
Before opening, franchisees undergo an extensive pre-launch program to prepare them for running their business successfully:
Remote Online Training: Approximately 6 weeks of virtual instruction covering operations, sales, marketing, customer acquisition, and IT service management.
Hands-On Corporate Training: A 2-week immersive session at Cinch I.T.’s headquarters in Worcester, MA. This includes learning business management, team leadership, HR policies, and technical service protocols.
Territory & Market Analysis: Guidance on selecting the ideal territory, understanding local business needs, and market positioning strategies.
Cinch I.T. offers ongoing operational assistance to help franchisees manage daily business activities:
Standard Operating Procedures (SOPs): Comprehensive manuals covering service delivery, client communication, reporting, and workflow processes.
Ticket & CRM System: Access to proprietary software to manage client requests, scheduling, and ticketing efficiently.
Vendor Partnerships: Pre-negotiated relationships with hardware and software vendors to streamline procurement and reduce costs.
Franchisees benefit from both local and national marketing support:
Launch Marketing Plan: Includes social media setup, local advertising, email campaigns, and promotional materials for grand opening events.
Ongoing Marketing Guidance: Access to digital marketing strategies, email templates, and marketing campaigns to generate leads and retain clients.
Branding Support: Assistance maintaining consistent brand messaging across all platforms and communications.
Cinch I.T. ensures franchisees and their teams are fully equipped with technical knowledge:
Cinch University: Online platform providing training modules on IT services, cybersecurity, and emerging technology trends.
Certification Programs: Continuous education for staff on the latest technology tools and best practices.
Technical Help Desk: 24/7 access to corporate IT experts for troubleshooting and guidance.
Even after launch, Cinch I.T. maintains active support to help franchisees grow:
Daily Operations Assistance: Corporate team available to answer questions, solve problems, and provide guidance.
Monthly Business Reviews: Performance analysis, growth recommendations, and strategy optimization sessions.
Peer Networking: Opportunities to connect with other franchisees, share best practices, and learn from top-performing locations.
Summary: Cinch I.T.’s support system is designed to minimize risk and maximize success. From pre-launch training to ongoing operational, marketing, and technical support, franchisees are empowered with the tools, knowledge, and guidance needed to grow a profitable IT services business.
Cinch I.T. has a clearly defined franchisee profile, aiming to attract entrepreneurs who are motivated, business-savvy, and have a passion for technology. The ideal candidate possesses a combination of personal attributes, professional experience, and financial readiness to succeed in the IT services market.
Experience in Business Management or Ownership: Franchisees should ideally have prior experience managing teams, budgets, or operations.
Ability to Execute a Proven System: Candidates must be capable of following Cinch I.T.’s established operational procedures while maintaining flexibility to adapt to their local market.
Decision-Making Skills: Strong analytical and problem-solving abilities to handle client issues, staffing, and strategic growth.
Interest in IT Services: Ideal franchisees have a genuine curiosity and enthusiasm for technology, networking, cybersecurity, and digital solutions.
Commitment to Continuous Learning: Willingness to stay up-to-date with emerging IT trends and certifications to maintain a competitive edge in the industry.
Team Leadership: Ability to recruit, train, and manage a skilled team to deliver IT services efficiently.
Client Relationship Skills: Strong focus on building trust, maintaining long-term client relationships, and delivering exceptional service experiences.
Investment Capability: Must meet the initial financial requirements for franchise fee, startup costs, and working capital.
Risk Management: Preparedness to handle the initial phase of business operations until break-even is achieved, typically within 12–18 months.
Territory Commitment: Willingness to operate within a designated territory, often requiring local market knowledge.
Networking & Community Engagement: Ability to build connections with local businesses and become a recognized IT solutions provider in the area.
Self-Motivation & Discipline: Franchisees should be highly driven to grow their business and maintain operational excellence.
Problem-Solving Orientation: Ability to think critically and find innovative solutions for client IT challenges.
Integrity & Professionalism: Maintaining the Cinch I.T. brand reputation through ethical business practices and dependable service.
Summary:
Cinch I.T. is best suited for investors and entrepreneurs who combine a passion for technology with business acumen, leadership skills, and financial readiness. Franchisees who thrive in client-focused, tech-driven environments and are committed to operational excellence are the most likely to succeed and grow within the Cinch I.T. franchise system.
| Financial Element | Amount / Details |
|---|---|
| Total Investment Required | $100,025 – $124,850 |
| Initial Franchise Fee | $49,000 |
| Royalty Fee | 7% of gross sales (reduces to 5% as sales increase) |
| Advertising Fee | 1.5% of gross sales |
| Working Capital / Additional Funds | Approx. $100,000 |
| Required Liquidity | $50,000 |
| Franchise Units | 12 (as of 2024, across 7 states) |
| Infrastructure / Setup Costs | Covers office equipment, IT hardware/software, vehicle (if applicable), and signage |
| Expected Break-Even Time | 12–18 months |
| Potential Revenue Streams | Managed IT services, cybersecurity solutions, data backup & recovery, network management, IT consulting |
| Projected ROI | Varies by market; experienced franchisees often achieve profitability within first 18 months |
