1997
415
$19,500
$9,900
$45,000
No
Computer Troubleshooters is a globally recognized IT services franchise offering comprehensive technology solutions to small businesses and residential clients. Founded in 1997 and headquartered in Independence, Ohio, the brand has established a robust presence in the United States and internationally. With over 415 franchise locations across more than 28 countries, Computer Troubleshooters has become a trusted name in IT support, providing services such as computer repair, data recovery, managed IT services, and VoIP solutions.
The franchise's business model combines local ownership with global resources, allowing franchisees to leverage a proven system, established brand recognition, and a network of support to deliver exceptional technology services to their communities.
Proven Business Model: With over 25 years in the industry, Computer Troubleshooters has refined its operations, offering a scalable and replicable business model.
Dual Revenue Streams: Franchisees can generate income through both residential and business clients, diversifying their revenue sources.
Comprehensive Support: From initial training to ongoing marketing and technical support, franchisees receive extensive assistance to ensure business success.
Global Network: Being part of an international franchise network provides access to shared resources, best practices, and a collaborative community.
Low Overhead Costs: The business can be operated from a home office or a small retail space, reducing initial investment and operational expenses.
Established Year: 1997
Franchise Units: Over 415 locations worldwide, with a significant presence in the USA.
Founders: The franchise was founded by Chris and Michelle McDonald, who envisioned a network of locally owned IT service providers.
Company History: Since its inception, Computer Troubleshooters has expanded its reach through franchising, offering entrepreneurs the opportunity to own and operate their own IT service businesses.
Ownership: Franchisees own and operate their individual units under the Computer Troubleshooters brand, benefiting from the support and resources provided by the franchisor.
Market Presence in the USA: The franchise has a strong presence across the United States, serving a diverse clientele with a range of IT services.
Industry Category: Information Technology Services
1. Pre-Launch Support:
Before opening a franchise, Computer Troubleshooters provides extensive guidance to ensure a smooth launch:
Site Selection Assistance: Guidance on choosing a suitable location, whether a home-based office or small retail space.
Business Setup Guidance: Help with registering the business, obtaining licenses, and setting up infrastructure.
Initial Equipment & Software Setup: Assistance with acquiring necessary computers, networking equipment, diagnostic tools, and proprietary software.
2. Initial Training:
New franchisees receive structured training to prepare them for operational success:
Comprehensive On-Site Training: Typically a 2-day program covering IT service offerings, vendor programs, sales techniques, and operational processes.
Hands-On Technical Training: Learn how to perform computer repair, data recovery, network setup, and other essential IT services.
Marketing & Sales Training: Guidance on local marketing strategies, client acquisition, and lead generation.
3. Coaching & Mentorship:
8-Week Coaching Program: Franchisees work with a dedicated business coach who helps them set up systems, handle early clients, and navigate challenges.
One-on-One Mentorship: Access to experienced franchisees and the corporate support team for personalized advice.
4. Operational Support:
Once the franchise is running, ongoing operational support ensures efficiency and growth:
Access to Proprietary Systems: Tools for billing, customer management, remote diagnostics, and service scheduling.
Technical Helpdesk: Franchisees can get real-time support for troubleshooting complex IT issues.
Standard Operating Procedures: Clear guidelines for service delivery, quality control, and client interactions.
5. Marketing & Business Development Support:
Local Marketing Assistance: Help with SEO, social media campaigns, email marketing, and local advertising to attract residential and business clients.
National Brand Recognition: Leverage a trusted global brand that attracts clients through reputation and online presence.
Promotional Materials: Access to brochures, signage, and other marketing collateral to promote the business effectively.
6. Ongoing Training & Updates:
Continuous Education: Webinars, workshops, and online courses to stay current with IT trends, software updates, and new technologies.
Industry Certifications: Assistance in obtaining certifications to enhance credibility and service quality.
Annual Franchisee Conferences: Opportunities to network, share best practices, and learn about new growth strategies.
7. Technical & Academic Support:
Knowledge Base Access: A database of troubleshooting guides, technical articles, and case studies.
Vendor & Supplier Support: Assistance with sourcing hardware, software, and IT solutions at competitive rates.
1. Entrepreneurial Spirit:
The ideal franchisee is motivated and driven to own and operate their own business.
They are proactive in identifying growth opportunities, building client relationships, and expanding their service offerings.
Passion for business ownership and willingness to take initiative are key traits.
2. Technical Aptitude or Interest in IT:
While prior IT experience is advantageous, it is not mandatory, as Computer Troubleshooters provides comprehensive training.
Franchisees should have a strong interest in technology and computer services, including repair, networking, data recovery, and IT support.
Comfort with learning and applying new technologies is crucial.
3. Customer-Oriented Approach:
Providing excellent customer service is central to success.
Franchisees should be committed to building long-term relationships with both residential and business clients.
Communication skills, patience, and problem-solving abilities are important to handle diverse IT issues effectively.
4. Business Background & Skills:
Previous business experience, management skills, or familiarity with running operations is beneficial but not required.
Franchisees should be able to manage finances, marketing, and staff (if applicable) effectively.
Organizational skills, discipline, and time management are critical for handling multiple clients and service requests.
5. Financial Capability:
Franchisees must have the financial resources to invest in the franchise, including franchise fees, initial equipment, marketing, and working capital.
Ability to sustain operations until the business reaches a stable cash flow is essential.
6. Community Engagement & Local Focus:
Ideal candidates are passionate about serving their local community and building a reputation as a trusted IT service provider.
Willingness to network with local businesses and participate in community initiatives adds value.
7. Personal Traits:
Problem-solving mindset and logical thinking to troubleshoot technical issues efficiently.
Adaptable and open to ongoing learning, given the fast-evolving IT industry.
Professional integrity and reliability to establish trust with clients.
| Category | Details |
|---|---|
| Franchise Fee | $9,900 |
| Total Investment Required | $12,200 – $45,000 (depending on location and business scale) |
| Minimum Cash Required | $19,500 |
| Royalty Fees | $300 – $750 per month |
| Marketing Fees | ~$150 per month |
| Working Capital | $500 – $3,000 |
| Franchise Units | 415+ worldwide, strong presence in the USA |
| Infrastructure Cost | Flexible – can operate from home office or small retail space |
| Expected ROI | Varies by market; profitable within first 12–18 months for well-run units |
| Break-Even Time | Typically 12–18 months |
| Potential Revenue Streams | - Computer repair & troubleshooting - Data recovery services - Managed IT services - VoIP solutions - Maintenance contracts & subscriptions |
| Additional Notes | Home-based option available, low overhead costs, scalable business model |
