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CROM Rehabilitation USA Franchise Opportunity

USA

Established

2012

Franchise Units

2

dollar

Minimum Investment

$327,050

dollar

Franchise Fee

$35,000

dollar

Total Investment Range

$608,900

Home Based

No

Description

A Leading Edge in Inclusive Physical Therapy Franchising

CROM Rehabilitation offers a unique and compelling physical therapy franchise opportunity in the rapidly expanding U.S. healthcare market. Far beyond standard orthopedic care, CROM Rehab has cultivated a powerful brand reputation built on a foundation of inclusivity, patient-centric care, and clinical excellence. In a highly fragmented $59 billion U.S. physical therapy industry, CROM is distinguishing itself by creating safe, supportive, and community-driven rehabilitation environments, including being a proud provider of LGBTQ+ medicine and specialized programs.

This franchise concept is designed to capitalize on the soaring demand for specialized, non-surgical pain management and functional restoration services, particularly with an aging population and increased public focus on holistic wellness. CROM's model emphasizes quality customer service, deep patient-therapist relationships, and a vibrant, professional culture that encourages open dialogue and positive patient outcomes. By pioneering an inclusive and empathetic approach, CROM Rehabilitation is not just treating injuries; it’s building a loyal, diverse patient base and setting a new standard for physical rehabilitation across the USA. Invest in a business model that is both financially rewarding and deeply impactful to the communities it serves.


Why Invest in this Franchise?

Investing in a CROM Rehabilitation franchise positions you at the intersection of a booming healthcare sector and a proven, purpose-driven business model.

  1. High-Growth, Recession-Resistant Industry: The U.S. physical therapy market is projected to reach $128 billion by 2032. This growth is fueled by an aging population (Baby Boomers), rising rates of chronic conditions, and a shift toward non-opioid, non-surgical pain management solutions, making physical therapy a stable and essential service.

  2. Differentiated Market Position: CROM Rehabilitation stands out with its explicit commitment to diversity, equity, and inclusion. As one of the first to offer unique physical therapy programs for the LGBTQ+ community and working with organizations like the Ryan White Foundation, the brand taps into a vital, often underserved market segment, establishing a strong, authentic competitive advantage.

  3. Proven Patient-Centric Model: The brand's success is rooted in its emphasis on exceptional customer service, emotional connection, and an open-plan clinic design that fosters a community of healing. This focus results in high patient retention and strong referral networks—the lifeblood of any physical therapy business.

  4. Comprehensive Treatment Services: Franchisees benefit from offering a wide scope of in-demand services, including outpatient physical therapy for orthopedic injuries, musculoskeletal disorders, post-operative conditions, sports rehabilitation, and specialized programs, ensuring multiple potential revenue streams.

  5. Exclusive Territory Protection: CROM Rehabilitation offers exclusive territories, allowing you to build your business without internal competition, maximizing your local market penetration and advertising efficiency.


Background


DetailInformation
Established Year2012 (Original company founded)
Franchising Since2021
FounderDr. Roy Rivera, PT, DPT (Physical Therapist, CEO/President)

Industry CategoryPhysical Therapy, Rehabilitation, Outpatient Healthcare Services

HeadquartersHouston, Texas

Market Presence in USANew franchises are being offered throughout the US. As of 2022, the system had 2 franchise units in addition to corporate locations.

Brand Journey & VisionFounded in Houston, TX, CROM Rehab quickly gained recognition for redefining patient care with an empathetic, inclusive approach. Dr. Rivera, a Certified LGBT Business Enterprise owner, designed the business to actively address healthcare disparities by ensuring a safe and welcoming space for all, leading to its successful expansion into a national franchise system.


Support Training

CROM Rehabilitation is committed to providing its franchisees with a robust support system designed for rapid launch and sustained success.

Pre-Launch and Initial Training

  • Site Selection & Build-Out: Assistance with identifying an optimal clinic location, lease negotiation, and facility design (often an open-plan layout to foster community) to meet brand standards.

  • Comprehensive Training Program: A blend of 34 hours of On-The-Job Training and 20 hours of Classroom Training for the franchisee and their initial management team. This covers clinical protocols, the proprietary CROM culture and management philosophy, patient experience, and initial business management.

  • Grand Opening Support: A dedicated launch team provides on-site assistance during the critical opening phase to ensure smooth operation, staff readiness, and impactful local marketing.

Operational & Academic Support

  • Operations Manuals: Access to detailed, proprietary operations, clinical, and administrative manuals for daily management and adherence to clinical best practices.

  • Clinical Excellence: Ongoing access to the CROM clinical model, emphasizing evidence-based, specialized care, including programs for the LGBTQ+ population.

  • Proprietary Systems: Guidance on the use of approved technology, including Electronic Medical Records (EMR) and patient management software, to ensure efficiency and compliance.

Marketing & Ongoing Support

  • Marketing Support & Brand Fund: Franchisees contribute an Ad Royalty Fee of 2% of gross sales to a system-wide marketing fund for brand promotion, digital strategy (including social media marketing), and national awareness campaigns.

  • Local Marketing: Expert guidance on local community outreach, networking with primary care physicians and specialists for referrals, and effective use of local advertising.

  • Ongoing Mentorship: Continuous support from a Franchise Business Consultant, including periodic field visits and virtual check-ins, to help analyze performance, implement new strategies, and maintain brand standards.


Ideal Candidate

The ideal CROM Rehabilitation franchisee is a passionate entrepreneur or investor with a commitment to providing high-quality, inclusive healthcare, rather than necessarily a physical therapist themselves (absentee ownership is not permitted).


AttributeProfile Detail
Entrepreneurial SpiritA highly motivated, ethical, and community-focused individual with a strong desire to lead and manage a professional healthcare business.

Business BackgroundPrior experience in business management, leadership, or customer-facing industries is highly advantageous. A background in healthcare is helpful but not mandatory.

Passion & ValuesA genuine commitment to the CROM core values of honesty, reliability, positivity, inclusivity, and exceptional customer service. Must be passionate about making a positive impact on patients' lives.

Investment CapabilityMust meet the minimum Net Worth Requirement of $35,000 and the Cash/Liquid Capital Requirement of $35,000 to secure financing and manage initial startup expenses.

Time CommitmentThis is a full-time, hands-on business opportunity; absentee and part-time ownership are not permitted, ensuring the owner is present to cultivate the critical patient-centric culture.

Location PreferenceIndividuals interested in developing territories in high-traffic, accessible areas throughout the United States, utilizing the exclusive territory model.


Financial Detail

The total investment range reflects the initial costs necessary to establish a fully operational CROM Rehabilitation clinic, from pre-opening expenses to working capital.


Financial MetricDetail
Total Investment Required$327,050 to $608,900 (Includes all startup costs)
Minimum Investment Required$327,050
Minimum Net Worth Requirement$35,000
Minimum Liquid Capital Requirement$35,000
Franchise Fee$35,000 (One-time fee)

Infrastructure/Build-Out CostIncluded in the Total Investment Range. Varies significantly based on location, size, and leasehold improvements.

Marketing Budget (Initial/Pre-Launch)Included in the Total Investment Range. Covers initial grand opening marketing efforts.

Working CapitalIncluded in the Total Investment Range (Covers initial 3-6 months of operation).

Royalty Fees5.5% to 6.0% of gross sales (Ongoing operating fee)

Marketing/Ad Royalty Fee2% of gross sales (Ongoing system-wide marketing contribution)

Expected ROI / Break-Even TimeVaries by location, patient volume, and effective management. Detailed financials and Item 19 performance data are available in the Franchise Disclosure Document (FDD).

Potential Revenue StreamsOutpatient Physical Therapy, Occupational Therapy, Specialized Rehabilitation Programs (e.g., LGBTQ+ care, Post-Operative, Sports Rehab), and potentially other services outlined in the FDD.

Term of Agreement10 years

Financing OptionsCROM Rehabilitation maintains relationships with third-party sources that may offer financing for the franchise fee, startup costs, equipment, and working capital.



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