1996
15
$117,000
$53,125
$215,000
No
Mr. Appliance® is a leading appliance repair franchise in Canada, offering expert residential and light commercial services. Established in 1996 and part of the Neighborly® network, Mr. Appliance has built a strong reputation for quality and reliability. With over 15 locations across Canada, the brand is poised for further expansion, presenting a compelling opportunity for entrepreneurs seeking a proven business model in the home services industry.
Recession-Resistant Industry: Appliance repair is an essential service, ensuring consistent demand regardless of economic conditions.
Established Brand: Benefit from the trust and recognition associated with Mr. Appliance and its affiliation with Neighborly®.
Comprehensive Support: Receive extensive training, marketing assistance, and ongoing operational support.
Scalable Business Model: Opportunities to expand and grow within the franchise system.
1. Established Year:
Mr. Appliance was founded in 1996 in the United States. It has since expanded into a globally recognized franchise network, with several units operating in Canada.
2. Franchise Units:
Canada: Approximately 15 locations currently operating.
North America Total: Over 325 franchise units, including the U.S. and Canada.
This reflects steady growth and the brand’s strong acceptance in the appliance repair market.
3. Founders & Brand Journey:
The company was established by industry entrepreneurs who recognized the need for reliable, fast, and professional appliance repair services.
Mr. Appliance quickly gained a reputation for quality service, timely repairs, and strong customer satisfaction.
Over the years, it became part of the Neighborly® family of service brands, which includes other home service franchises like Mr. Rooter Plumbing, Aire Serv Heating & Cooling, and Glass Doctor. This partnership strengthened brand recognition, operational support, and marketing resources.
4. Company History & Ownership:
Initially launched as a U.S.-based appliance repair company, Mr. Appliance began franchising to allow entrepreneurs to replicate the proven business model in new markets.
Ownership now falls under Neighborly®, a globally recognized service brand network, giving franchisees the backing of a well-funded and experienced parent company.
The brand emphasizes high-quality training, customer satisfaction, and community engagement.
5. Market Presence in Canada:
The brand has a growing footprint in Canada, targeting urban and suburban regions with high residential density.
With Canada’s aging housing stock and increasing reliance on household appliances, the demand for repair services remains strong.
Mr. Appliance positions itself as a reliable, convenient, and professional solution for homeowners needing fast and trusted appliance repairs.
6. Industry Category:
Mr. Appliance operates in the home services and appliance repair sector, which is considered recession-resistant because appliance maintenance and repair are essential services.
The industry offers recurring revenue potential through maintenance contracts, service calls, and warranty-related repairs.
7. Other Information:
The franchise provides a proven business model that emphasizes operational efficiency, customer service, and ongoing training.
Being part of the Neighborly® network allows franchisees to leverage national brand recognition, shared marketing campaigns, and bulk purchasing advantages.
Mr. Appliance provides comprehensive support and training to ensure franchisees succeed in operating their appliance repair business. This support is structured across pre-launch, operational, marketing, academic, and ongoing areas:
1. Pre-Launch Support:
Site Selection & Setup: Assistance in choosing a location with high growth potential and ideal customer demographics. Guidance is provided for leasing, office setup, and local zoning compliance.
Initial Training: Hands-on training before opening, covering appliance repair procedures, safety protocols, and customer service standards.
Business Planning: Help in creating a business plan, financial forecasting, and staffing plan.
Equipment & Technology Setup: Guidance on acquiring tools, service vehicles, and installing the proprietary management software.
2. Operational Support:
Franchise Coach Assistance: Each franchise receives a dedicated coach to guide day-to-day operations, troubleshoot challenges, and advise on process improvements.
Standard Operating Procedures (SOPs): Comprehensive manuals for service calls, customer handling, billing, and safety compliance ensure consistent quality.
Supply Chain Support: Access to approved suppliers and bulk purchasing discounts for parts, tools, and vehicles.
Scheduling & Dispatching Tools: Proprietary software helps manage appointments, track technicians, and improve efficiency.
3. Marketing Support:
National Marketing Campaigns: Participation in brand-wide campaigns run by Neighborly® to enhance visibility.
Local Marketing Assistance: Guidance on local advertising, social media promotion, community events, and digital marketing to attract customers.
Promotional Materials: Access to professionally designed flyers, banners, and online marketing resources.
Lead Generation Programs: Programs to attract and convert residential and commercial clients.
4. Academic & Technical Training:
Appliance Repair Certification: In-depth training on repairing a wide variety of appliances, including refrigerators, washers, dryers, ovens, and dishwashers.
Ongoing Skill Development: Regular refresher courses, updates on new appliance models, and access to technical troubleshooting resources.
Software & Technology Training: Training on the proprietary business management and scheduling software for efficient operations.
5. Ongoing Support:
Franchise Advisory Services: Continuous advice on growth strategies, customer retention, and operational improvements.
Performance Analysis: Tools to track KPIs, revenue trends, and customer satisfaction for informed decision-making.
Peer Network: Access to a community of other Mr. Appliance franchisees for knowledge sharing and best practices.
Annual Conferences & Workshops: Opportunities for learning new techniques, marketing strategies, and networking with the larger franchise network.
6. Unique Programs:
Appliance Wellness Program: Franchisees can offer maintenance and annual tune-up programs, creating recurring revenue streams.
Customer Satisfaction Focus: Training emphasizes creating repeat customers and leveraging positive reviews to grow the business.
The ideal candidate for a Mr. Appliance franchise is a motivated, business-minded individual who is committed to building a successful appliance repair business. While technical appliance repair experience is helpful, it is not mandatory, as comprehensive training and support are provided by the franchisor.
1. Personal Attributes:
Entrepreneurial Spirit: Motivated to start, manage, and grow a local business independently.
Customer-Oriented: Committed to delivering exceptional service, building customer trust, and developing long-term relationships.
Leadership & Team Management Skills: Ability to hire, train, and manage a team of technicians and office staff effectively.
Problem-Solving Mindset: Able to address operational challenges, troubleshoot service issues, and make data-driven decisions.
Professional Integrity: High standards in business ethics, transparency, and customer interactions.
2. Business & Professional Background:
Prior Business Experience: Ideal candidates may have experience in service industries, management, or running small businesses, but technical appliance repair experience is optional.
Financial Competence: Understanding of business finances, budgeting, cash flow management, and operational planning.
Sales & Marketing Awareness: Ability to drive local marketing efforts, generate leads, and convert prospects into loyal customers.
3. Investment & Commitment:
Financial Capability: Sufficient liquid capital and resources to meet the total investment requirements, including franchise fee, infrastructure, working capital, and marketing budgets.
Time Commitment: Willingness to invest the time needed to establish the business, including hands-on involvement in operations during the initial growth phase.
Long-Term Vision: Interest in building a sustainable and profitable business over the long term, potentially expanding into multiple territories or service areas.
4. Location Preference:
Target Markets: Urban and suburban regions with high-density residential neighborhoods and commercial properties.
Community Engagement: Franchisees who are proactive in networking and building strong local presence in their community tend to succeed.
5. Personality Fit:
Individuals who thrive in customer-facing, service-oriented businesses.
People who are detail-oriented and organized, ensuring high-quality service and operational efficiency.
Franchisees who are open to learning and implementing the proven systems provided by Mr. Appliance.
| Financial Component | Amount (CAD/USD) | Details |
|---|---|---|
| Franchise Fee | CAD 53,125 | One-time fee for the rights to operate under the Mr. Appliance brand. |
| Total Initial Investment | USD 117,000 – 215,000 | Includes franchise fee, infrastructure, equipment, marketing, and working capital. |
| Required Liquid Capital | USD 85,000 | Minimum cash on hand to cover initial operations. |
| Royalty Fee | 5% – 7% of gross sales | Ongoing monthly fee for brand usage, support, and operational guidance. |
| Marketing Fee | 2% of gross sales | Contribution to national and local marketing campaigns. |
| Software/Technology Fees | USD 274/month office + USD 85/month per mobile technician | Proprietary scheduling, dispatch, and business management tools. |
| Technician Training Costs | USD 150 – 395 per person | Certification and skill development programs. |
| Real Estate / Lease Setup | USD 0 – 3,000 | Office space preparation, signage, and local compliance costs. |
| Working Capital | Variable | Covers day-to-day operations until cash flow stabilizes. |
| Expected ROI | Typically 2–5 years | Based on average gross sales and profit margins. |
| Break-Even Time | 12–24 months | Depending on location, market size, and operational efficiency. |
| Revenue Streams | Service calls, appliance maintenance programs, tune-ups, light commercial services | Opportunity for recurring revenue via maintenance contracts and warranty work. |
